Amazing appliances and their showroom is beautiful. I was looking to replace the fridge that I've had in my house for about 10 years now. Jessie helped me out with a Thermador for a good price.
Arcane 93
7/18/2019
Thanks for sharing your experience!
Amazing appliances and their showroom is beautiful. I was looking to replace the fridge that I've had in my house for about 10 years now. Jessie helped me out with a Thermador for a good price.
Jacob Rems
7/24/2019
Thanks for sharing your experience!
I live in San Ramon and had two choices on places to purchase my column SKS refrigerator, freezer, and Vent-a-hood; Friendman's in Concord and Elite Appliance in Pleasanton. Prices are fixed, so the decision came down to customer service, knowledge, and hopeful follow-through on installation. Elite Appliance did not disappoint and I'm glad I went with them. I did buy a sub zero refrigerator drawer from the other guys and I got no phone support or sales support on my questions. Nichele Hopson was my salesperson and she did not pressure me in any way and was courteous each time I came into the store to ask questions. When you are spending $15k+ on a refrigerator you want to make sure it's the right one. Nichele called me weeks later to follow-up and I was happy to give her the sale. She also offered to inspect the products when they came in so that my installation wouldn't have any hiccups. Pedro and his team did a fantastic job installing my fridge and freezer, along with the custom panels. They were incredibly punctual to the appointment, took extra care to protect the surrounding cabinetry and obsessed on getting the reveals even around the fridge. They were knowledgeable about the product and even provided a better water line tube that came with the appliance. I really felt they were "elite" and that my product was being installed properly and to specifications.Kudos to Hazel, who coordinated the install and had to deal with communicating two unplanned changes to the install date. No one likes changes to scheduled install times, but she was quick to call me and made sure Pedro was available to install on the weekend and with plenty of time to do a perfect job.I would not hesitate to recommend Elite for your appliance needs, 5 star sales and service.
Peter Chan
11/20/2019
Thanks for sharing your experience!
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